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Terms of service

These terms are the agreement between your business and Crateworth Ltd when you use Crateworth. Crateworth Ltd is a company registered in England and Wales (company number 17474756), whose registered office is at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom. In these terms, “we” and “us” mean Crateworth Ltd, and “you” means the business that holds the Crateworth account. Contact us athello@crateworth.com.

Please read them alongside ourprivacy notice, which explains how we handle personal information.

Who Crateworth is for

Crateworth is for businesses that sell on Amazon. It is not for use as a consumer. By creating an account or using Crateworth, you confirm that you are acting for a business and that you are authorised to accept these terms on its behalf.

What Crateworth does

Crateworth is web software for Amazon sellers. It helps you track profit, fees, VAT, inventory, purchase orders and replenishment. We may improve, change or remove features over time. If we remove a feature that is central to your plan, we will tell you before we do.

Your account

  • Each login is for one person. Do not share logins. Invite team members instead, up to the limit of your plan.
  • Keep your password and sign-in methods secure. Signing in with a password needs a second step: a code we email you or a code from an authenticator app. You can also sign in with Google; if you use an authenticator app, Google sign-in asks for its code too.
  • The account owner is responsible for everything done under the account, including by team members they invite.
  • Keep your account details accurate. Tell us straight away athello@crateworth.com if you think someone has accessed your account without permission.

Connecting Amazon

To use Crateworth you connect your Amazon Seller Central account, and optionally your Amazon Ads account, by approving access on Amazon. Crateworth then reads data through Amazon’s APIs on your behalf. You must only connect accounts you are entitled to connect. You can disconnect at any time, from Crateworth’s settings or from Amazon.

Your use of Amazon remains governed by your agreements with Amazon. Crateworth is not made, endorsed or supported by Amazon.

Figures are estimates, not advice

Crateworth calculates figures from the data Amazon provides and the information you enter, such as product costs and VAT settings. Those figures, including profit and VAT, are estimates for managing your business. They are not tax, accounting or legal advice. Amazon’s data can be late, incomplete or later corrected, and your own inputs affect the results.

You are responsible for your VAT returns, tax filings and accounts, and for checking any figure before you rely on it. Speak to a qualified adviser if you need advice.

Free trial

New accounts start with a 30-day free trial. You do not need a payment card to start it. Each customer gets one trial, and each Amazon seller account can be part of only one trial. Do not open extra accounts to get further trials.

Plans and billing

  • Paid plans are billed monthly. We may also offer annual plans.
  • Plans are priced in pounds sterling (GBP) by the number of orders a month across all the businesses in your account. Plans also limit how many businesses and team members you can have. If your usage regularly goes over your plan’s limits, we may ask you to move to a plan that fits.
  • The price, and any VAT that applies, is shown in the app before you pay. You pay in advance for each billing period. Payments are taken by Stripe.
  • We may change our prices. We will give you at least 30 days’ notice before a new price applies to your next billing period.
  • If a payment fails, we will let you know. If it stays unpaid, your access may end as described below until it is paid.

Cancelling

You can cancel at any time. Your plan stays active until the end of the period you have paid for, and then ends. We do not refund partial periods, except where the law requires us to.

When a trial or subscription ends

When your trial or paid access ends, Crateworth is locked except for the billing page, so you can subscribe again. Syncing data from Amazon stops 3 days after access ends. Your account and data stay in place while the account remains open. If you subscribe again, syncing catches up on the period you missed.

Acceptable use

You must not:

  • copy, decompile or reverse engineer Crateworth, or try to;
  • scrape Crateworth or extract data from it by automated means, other than through features we provide for that purpose;
  • send excessive requests, get around rate limits, or use automation in a way that harms the service or other customers;
  • try to access another customer’s data, or test or bypass our security;
  • share logins, or resell access to Crateworth;
  • use Crateworth to break Amazon’s policies or the law.

AI tool connections

You can connect AI assistants and other tools to your own Crateworth data using our AI tool connections (MCP). A connected tool can use your data with the access you approve. You choose which tools to connect, and you are responsible for them, including how their providers handle your data and anything they do in Crateworth for you. Their own terms and privacy policies apply. You can remove a connection at any time.

Your data

You own the data in your account, including the data synced from Amazon and the information you enter. You give us permission to store and process it only to provide Crateworth to you, as described in ourprivacy notice.

You can export your data. We recommend you do so before closing your account. When an account is deleted, we delete its data as our privacy notice describes.

Our software

We own Crateworth, including its software, design and content. While you have access, you may use it for your own business under these terms. Nothing in these terms transfers ownership of Crateworth to you.

Availability

We make reasonable efforts to keep Crateworth available and working, but we do not guarantee any level of uptime. We may need to pause it for maintenance or urgent fixes. Crateworth depends on other services, especially Amazon’s APIs, which can change, slow down or stop working. We are not responsible for problems they cause, but we will work to restore normal service as soon as we reasonably can.

Our liability

Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot be limited or excluded by law.

Subject to that:

  • we are not liable for indirect or consequential loss, or for loss of profits, revenue, business or goodwill;
  • a free trial is provided free of charge and as it is, so we have no liability to you for anything arising from your use of Crateworth during a free trial;
  • on a paid plan, our total liability to you under or in connection with these terms, for all claims together, is limited to the greater of £100 and the fees you paid us in the 12 months before the event giving rise to the claim.

Suspension and closing your account

You can close your account at any time. We may suspend or close your account if you break these terms, if payment is overdue, or if we need to protect Crateworth, other customers or Amazon’s systems, or to comply with the law. Where it is reasonable, we will tell you first and give you a chance to put things right.

Changes to these terms

We may update these terms. If a change is material, we will tell you by email or in the app at least 30 days before it takes effect. If you do not agree, you can cancel before then. If you keep using Crateworth after a change takes effect, the updated terms apply. The date at the top of this page shows when they last changed.

General

  • These terms, together with the prices and plan limits shown when you subscribe, are the whole agreement between us about Crateworth.
  • If any part of these terms cannot be enforced, the rest still applies.
  • If we do not enforce a right straight away, we can still enforce it later.
  • We may transfer this agreement as part of a sale or reorganisation of our business. We will tell you if we do.
  • These terms are governed by the law of England and Wales. The courts of England and Wales have exclusive jurisdiction over any dispute.

Contact

Questions about these terms? Emailhello@crateworth.com.